What Ongoing Kajabi Support Actually Looks Like (And Why It Matters)

If your Kajabi site only gets attention when something breaks, you’re missing the real power of ongoing support.

There’s a common misconception floating around — that “support” is something you call on only when things go wrong.


You know what I mean:


→ A broken link

→ A sales page that won’t update

→ An email that refuses to send

In this reactive model, support is all about putting out fires.


But here’s the truth: Real support? It’s not just about fixing bugs. It’s about preventing them in the first place — and making sure your Kajabi backend is working just as hard as you are.

Let’s talk about what ongoing Kajabi support actually looks like — and why it makes such a difference. 

Kajabi Support Shouldn’t Be a Last Resort

You wouldn’t wait until your car broke down to change the oil.
So why wait until your platform is sputtering to give it attention?

True Kajabi support goes beyond one-off fixes. It’s not just reactive — it’s repeatable, strategic, and designed to keep your business moving forward.

Ongoing support creates peace of mind. It ensures that the platform you’ve invested in is always ready to support your launches, programs, and client experience — not stall them.

And for course creators and coaches wearing all the hats, this shift is everything.

What Ongoing Kajabi Support Really Looks Like

It’s not flashy. It’s not loud. But it is powerful.
Here are five tasks that should be happening monthly — but often get overlooked:

💡 1. Link Checks & Page Updates


Old coupons, expired offers, broken links… they sneak in over time. A simple monthly sweep can preserve user experience and prevent lost sales.

📧 2. Email Deliverability Monitoring


Even if your emails are scheduled, are they landing in inboxes? List hygiene, bounce rate checks, and sender reputation tracking are often ignored until it’s too late.

🧩 3. Funnel Functionality Audits


Evergreen funnels don’t mean set it and forget it. Regular checks for automations, tags, and flow ensure your audience is getting the right content at the right time — without delays or detours.

📊 4. Analytics & Conversion Tracking


Are your tracking codes still firing correctly? Are you capturing the data you need? Consistent reviews help you optimize from real insight, not just gut feelings.

🔁 5. Offer, Checkout & Thank-You Page Testing


Yes — every single month. Glitches in your purchase flow can cost you sales without warning. (And no, Kajabi doesn’t always notify you.)

These aren’t “nice to haves.” They’re the behind-the-scenes actions that keep your business running smoothly and your revenue protected.

This Is the Kind of Support You Deserve

Whether you’re running live launches or relying on evergreen systems, your Kajabi setup needs love and attention on a regular basis.

That’s why I’ve been quietly working on something behind the scenes: a way to offer this level of proactive, strategic support to course creators and coaches who want peace of mind — without having to be the ones keeping all the balls in the air.

🛠️ I’ll be sharing more details soon about the The Kajabi Advantage, a retainer-style offer designed to keep your Kajabi backend optimized, monitored, and maintained — so you can focus on the work only you can do.

Want to Be the First to Know?

If you’ve ever thought, “I just want someone to keep an eye on things so I don’t have to,” you’re exactly who I created this for.

👉 Join the waitlist here and be the first to know when the doors open.

Because you deserve more than last-minute tech fixes — you deserve consistent, expert support that gives you the freedom to focus on what you do best.